SelfDrive: FAQs On Car Rental And Services

Selfdrive is a prominent car rental service that has redefined on-demand mobility by offering a seamless, reliable, and convenient platform for users to rent vehicles. With the launch of its all-in-one Smart Mobility App, Selfdrive provides direct access to dealership fleets, allowing customers to rent cars by the day, subscribe by the month, or lease vehicles for up to three years.

What is Selfdrive?

Selfdrive is a car rental service that connects users directly with dealership fleets, offering a wide range of vehicles to suit various needs and preferences. The platform utilizes machine learning and artificial intelligence to match customer profiles with suitable cars, enhancing the user experience by simplifying the selection process.

How Does the Selfdrive App Work?

The Selfdrive App operates on a proprietary tech foundation known as Search – Select – Pay. This system allows users to:

  1. Search: Browse through a diverse selection of 65 different car models across 15 brands.
  2. Select: Choose the vehicle that best fits their requirements.
  3. Pay: Complete the booking and payment process seamlessly within the app.

The app is available for download on both Android and iOS platforms, providing flexibility in booking durations ranging from one day to 36 months.

What Types of Vehicles Are Available?

Selfdrive offers a broad spectrum of vehicles, including:

  • Economy Cars: Affordable options for daily commutes.
  • SUVs: Spacious vehicles suitable for family trips or group travel.
  • Luxury Cars: Premium models for special occasions or business needs.

Some of the key brands available include Nissan, Toyota, Mitsubishi, Renault, Mazda, Infiniti, Volkswagen, and BMW.

What is 'Lease Pro'?

'Lease Pro' is a feature within the Selfdrive App that allows users to rent brand new 'Zero Km' cars under a 12, 24, or 36-month subscription. These vehicles are exclusively registered on demand by the car dealer, providing customers with the experience of driving a new car without the long-term commitment of ownership.

How Quickly Can I Get a Car?

Selfdrive prides itself on prompt service, enabling users to select a vehicle from 45 different locations within the UAE and have it delivered within three hours. This rapid turnaround is particularly beneficial for individuals requiring immediate transportation solutions.

What Are the Costs Involved?

Selfdrive offers competitive pricing with options starting from AED 49 per day and AED 999 per month. The cost varies depending on the vehicle model, rental duration, and any additional services selected. The transparent pricing structure ensures that users can find options that fit their budget.

Is There a Security Deposit?

Yes, like most car rental services, Selfdrive requires a security deposit. The amount is typically blocked on the user's credit card at the time of booking and is released after the vehicle is returned in good condition. The exact deposit amount may vary based on the vehicle category and rental duration.

What Are the Age and License Requirements?

To rent a car through Selfdrive, users must meet certain age and driving license criteria:

  • Age: Generally, renters should be at least 21 years old.
  • License: A valid driving license is mandatory. International visitors may need an International Driving Permit (IDP) in addition to their home country license, depending on local regulations.

It's advisable to check the specific requirements within the app or on the official website, as policies may vary.

What About Insurance Coverage?

Selfdrive rentals typically include basic insurance coverage as part of the rental agreement. However, users have the option to purchase additional coverage for enhanced protection. Details regarding insurance terms, coverage limits, and exclusions are provided during the booking process.

Can I Extend My Rental Period?

Yes, Selfdrive offers flexibility in rental durations. Users can extend their rental period through the app, subject to vehicle availability. It's recommended to request an extension before the current rental period expires to ensure continuity and avoid any late fees.

What Is the Cancellation Policy?

Selfdrive's cancellation policy may vary based on the booking terms and conditions. Generally, cancellations made within a specified time frame before the scheduled pickup may be eligible for a full or partial refund. Details of the cancellation policy are outlined during the booking process, and users are encouraged to review them carefully.

How Has Selfdrive Impacted the Car Rental Market?

Since its inception, Selfdrive has served over 50,000 customers and witnessed a 30% month-on-month growth in its customer base over a six-month period. The app is poised to reach 500,000 users within the first 90 days of its beta launch, indicating a significant impact on the car rental market by offering digital rental and leasing solutions that cater to evolving consumer demands.

Is Selfdrive Available Outside the UAE?

As of the latest available information, Selfdrive operates primarily within the United Arab Emirates. For updates on expansion to other regions or countries, users should refer to official announcements from the company or check the app for location availability.

How Does Selfdrive Ensure Vehicle Quality and Safety?

Selfdrive partners directly with authorized car dealerships to provide well-maintained and up-to-date vehicles. Regular maintenance and quality checks are conducted to ensure user safety and satisfaction.

What Should I Do in Case of an Accident or Breakdown?

In the event of an accident or breakdown, users should immediately contact Selfdrive's customer support through the app or the provided helpline. The platform offers assistance to ensure users are safe and any issues are resolved promptly.

Can I Extend or Cancel My Booking?

Yes, Selfdrive offers flexibility in managing bookings. Users can extend or cancel their reservations through the app, subject to the terms and conditions outlined in the rental agreement.

Is Insurance Included in the Rental Price?

Typically, basic insurance coverage is included in the rental price. However, users have the option to purchase additional coverage for enhanced protection. It is advisable to review the insurance details provided during the booking process.

How Does Selfdrive Handle Fuel Policy?

Selfdrive's fuel policy may vary depending on the rental agreement. Some rentals may come with a full tank, requiring users to return the vehicle with a full tank, while others may operate on a 'same-to-same' basis. Users should review the fuel policy during

Selfdrive redefines car rental with its customer-centric approach, offering a seamless, transparent, and flexible experience. Whether you’re a resident or a visitor in the UAE, their diverse plans and extensive fleet ensure you find the perfect vehicle for your needs. For more information, visit Selfdrive’s FAQs.

Start your journey with Selfdrive today and experience car rental like never before.

Download the SelfDrive App or Visit our Website to book your vehicle today. For assistance, call us at +97444196445, our dedicated team will ensure a seamless rental experience.

Don't miss the opportunity to simplify your travel with an affordable, reliable vehicle. Rent Now and enjoy your journey with ease!

Note: Prices and offers are subject to change. Please verify details with the provider.